Return Information

Returns & Exchange

  • For all returning merchandise you must have an RMA (Return Merchandise Authorization) number.
  • Customers will be responsible for both, the original delivery and the returning shipping charges; the exception, you are returning merchandise to be exchanged for another product.
  • The product being returned must have all original packaging and be in new resalable condition.
  • Some products mentioned as┬ánon-refundable, the sales are final.
  • In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.

Easy Returns

  1. Please call us and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
  3. Tape box securely and mark with appropriate shipping address.
  4. Make an pick up appointment and call us after the item is picked up.